NO SHOW & LATE CANCELLATION FEES

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• 6 HOURS of notice is REQUIRED to cancel or reschedule.  Cancelling an appointment 6 hours before the appointment time will be considered a NO-SHOW.

• NO-SHOWS will be CHARGED a 100% fee.  First-time no-shows will NOT be charged a fee as we understand sometimes emergencies can happen.

• PREPAYMENT in FULL will be required to book with any no-shows, or cancellations with less than 6 hours of notice.  No refunds will be provided if cancelled less than 3 hours of notice.  Please call to book and prepay as online requests may be declined.

• Clients with excessive no-shows or late cancellations may be denied further services.

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ARRIVAL

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• Please arrive BEFORE or ON TIME.  You must call us if you are running late.  Your appointment will be cancelled or rescheduled (subject to our no-show and cancellation fees) if you are not present 15 minutes after the time of your appointment or we can't get in-touch with you.

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DENIAL OF SERVICE

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• Clients with excessive no-shows and late cancellations/rescheduling will be denied further services.  Please be respectful at all times or services will be denied otherwise.